Refund and Returns online purchase policy

NEW IMAGE SHEFFIELD RETURNS & CUSTOMER CARE POLICY

T: 0114 234 4880
E: info@new-image.co.uk
A: 277 Middlewood Road, Sheffield, S6 1TG

RETURNS

We hope you love everything you purchase from New Image Sheffield, but if you’re not entirely satisfied, we’re happy to offer a full refund for the value of your item(s). All products are thoroughly checked before dispatch to ensure they leave us in perfect condition.

Items must be returned unused, in their original condition, with all packaging and tags still attached. Please include your invoice in the return parcel and clearly indicate which items you are returning and the reason why.

Returns must be made within 14 days of receipt for a full refund.

RETURN PROCESS

We strongly advise sending returns via a tracked and insured service (e.g. Royal Mail Signed For), as New Image cannot take responsibility for items until they arrive and are signed for.

Please send returns to:
New Image Fashions,
277 Middlewood Road, Hillsborough
Sheffield, S6 1TG

All refunds will be processed back to the original payment method. Please note that shipping costs are non-refundable.

Returns are usually processed on Mondays and Tuesdays, so we appreciate your patience during this time.

RETURNS OUTSIDE POLICY

While we maintain a strict 14-day returns policy, in some cases, we may offer store credit in the form of an e-wallet for late returns. Returns made significantly beyond this window may incur postage fees for the return of your item(s).

IMPORTANT NOTES

Sale items are eligible for return within the 14-day window.
Clearance items (marked with a red ‘Clearance’ banner) are non-returnable and non-refundable.
Hats, Fascinators, Shoes & Jewellery are non-returnable for hygiene reasons.

EXCHANGES

If you need a different size or colour of the same item, we’re happy to arrange an exchange—just make sure the return is within 14 days of receiving your order. You’ll be responsible for any additional shipping costs for the replacement item.

DELIVERY & MISSING PARCELS

All orders are sent via tracked and signed-for delivery to ensure safe arrival. If you request a safe place or alternative delivery instruction, this is done at your own risk, as we cannot be responsible for lost parcels not signed for.

FAULTY ITEMS

We carefully inspect all products before they leave our store. However, in the unlikely event of a manufacturing fault, we’re here to help.

If you believe your item is faulty:

Contact us first with images of the fault.
Once approved, return the item using 2nd Class Signed For (we’ll refund up to £4.99 postage).
A full refund or replacement will be issued (subject to stock).

Please note, wear and tear or damage from misuse is not considered a manufacturing fault.

PRODUCT CARE

Many of our items are made using delicate or high-end materials, so please follow care instructions provided by the brand or designer. We are unable to refund or exchange items that have been mishandled, washed improperly, or returned in a soiled condition.

SPECIAL OFFERS

Enjoy 10% off your first online order on full-price items.
Note: This offer cannot be combined with other promotions, including Free Shipping Over £150, and may exclude certain products.